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Privacy Policy & Notice

We are G & T Marshall Limited with registered number 3298829 and address 45 St Leonards Road Windsor Berkshire SL4 3BP. Our Data Protection Lead can be contacted at info@marshallsproperty.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation"). The terms "Personal Data", "Special Categories of Personal Data", "Personal Data Breach", "Data Protection Officer", "Data Controller", "Data Processor", "Data Subject" and "process" (in the context of usage of Personal Data) shall have the meanings given to them in the Data Protection Legislation. "Data Protection Lead" is the title given to the member of staff leading our data protection compliance programme in lieu of a requirement for a Data Protection Officer.

What are your rights?

When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

  • The right to be informed of how your Personal Data is used (through this notice);
  • The right to access any personal data held about you;
  • The right to withdraw consent at any time, by emailing info@marshallsproperty.co.uk;
  • The right to rectify any inaccurate or incomplete personal data held about you;
  • The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent;
  • The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building; and
  • The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.

You can exercise your right to access personal data held about you by contacting info@marshallsproperty.co.uk with the subject line: "Subject Access Request". When you submit a 'subject access request', you will need to provide confirmation of your identity by including a photocopy of your driver’s license or passport. This service is provided free of charge and our response will be made within thirty (30) days, unless our Data Protection Lead deems your request as being excessive or unfounded. If this is the case, we will inform you of our reasonable administration costs in advance and/or any associated delays, giving you the opportunity to choose whether you would like to pursue your request. If you believe we have made a mistake in evaluating your request, please see the section 'Who can you complain to?'.

If you have questions about any of the rights mentioned in this section, please contact our Data Protection Lead at info@marshallsproperty.co.uk.

Who is the Data Controller?

  • If we have collected your personal data directly from you for our own purposes, we are the Data Controller.
  • If we have purchased your personal data from a third-party for our own purposes, we are the Data Controller. Where we have purchased your personal data, we will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.
  • If we have been passed your personal data from a third-party for our own purposes, we are the Data Controller. We will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.
  • If we have been passed your personal data from a third-party for a joint purpose that we both influence, we are the joint Data Controller. We will contact you to let you know before we first start to use your data, or, at the latest, within one month of acquiring it.
  • If your data has been passed to us by a third party for processing under their instruction, that third party is the Data Controller. They should have notified you that they would be passing your personal data to us, G & T Marshall Limited, at the time they collected your data and within their own privacy notices/standards. For a list of Data Controllers that we process personal data for, the section below ‘Third Party Interests’.
  • If we have received your personal data as part of a business to business relationship, the Data Controller is your employer.

What are the lawful bases for processing personal data?

Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are :

  • a) 'your consent';
  • b) 'performance of a contract';
  • c) 'compliance with a legal obligation';
  • d) 'protection of your, or another’s vital interests';
  • e) 'public interest/official authority'; and
  • f) 'our legitimate interests'.

What are our 'legitimate interests'?

Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.

About our processing of your data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Reference What categories of information about you do we process? Why are we processing your data? Where did we get your personal data from?
B2B Marketing
  • Identity Data
  • Contact Data
Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'. Directly obtained or by referral from existing clients/partners/suppliers.
Analytics
  • Technical Data
  • Usage Data
To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'. Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).
Fraud Prevention
  • Identity Data
  • Transaction Data
To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'. Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).
Contact Submission
  • Identity Data
  • Contact Data
When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'. Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).
Phone Calls
  • Identity Data
  • Contact Data
We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'. Directly obtained.
Email and Web Contact
  • Identity Data
  • Contact Data
If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'. Directly obtained or indirectly obtained through our website (notice given at the point of collection).
Consumer Marketing
  • Identity Data
  • Contact Data
  • Transaction Data
  • Marketing and Communications Data
If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'. Directly obtained.

Our use of Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:

  • to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.
  • to allow essential parts of our web site to operate for you.
  • to operate our content management system.
  • to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
  • to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
  • to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
  • to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
  • to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.
  • to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.
  • to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube's privacy-enhanced mode.

What happens if I refuse to give G & T Marshall Limited my personal data?

The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.

We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.

What are G & T Marshall Limited's 'legitimate interests'?

Legitimate interests are a flexible basis upon which the law permits the processing of an individual’s personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact info@marshallsproperty.co.uk.

What profiling or automated decision making do we perform?

G & T Marshall Limited does not perform any profiling or automated decision making based on your personal data.

How long will your personal data be kept?

G & T Marshall Limited holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held.

  • If 'consent' is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.
  • Identity, Contact and Transaction Data are held indefinitely (subject to object by the individual, or individual’s having left our client’s business) in order to provide a superior service to returning customers.
  • If we process your data on the basis of ‘legitimate interests’, we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.
  • All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.

Who else will receive your personal data?

G & T Marshall Limited passes your data to the third parties listed in the section ‘Third Party Interests’ below, for the purposes of providing our services to you, and for no other purpose.

Does your data leave the EU?

G & T Marshall Limited uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section ‘Third Party Processors’ below.

Third Party Interests

Data Controllers

Name of Third Party Controller What processing are we performing for them? If applicable - who is their representative within the EU?
HMRC, regulatory authorities or other authorities We are joint Controller with these authorities who require reporting of processing in some situations N/A
Postal/Courier Providers Where these providers act as Data Controller, we are joint Controller with them for the purposes of sending you physical documents. N/A

Our Data Processors

Name of Third Party Processor Purposes for Carrying out Processing
Gary Marshall Property Management

Who can you complain to?

In addition to sending us your complaints directly to info@marshallsproperty.co.uk, you can send complaints to our supervisory authority. As G & T Marshall Limited predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.

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Read What Our
Customers Say

"

Due to some last minute prevarication from the buyer of my property, I suddenly found myself in a situation whereby letting my property rather than selling it became the most sensible option, and that decision has turned out be financially very successful. Part of this success can be attributed to Marshalls who over the past five years, have consecutively sourced excellent tenants and the team at Marshalls have been very helpful in my development as a landlord. Nothing seems to be too much trouble even when it's over and above our contractual agreements. If you are considering letting a property in Windsor, I can wholeheartedly recommend Marshalls Property Services.

By Paul (Landlord)

Letting a Property in Windsor

"

Moving home is always a challenging life situation especially for a single foreigner. Agencies are often forget about that finding the home is a critical need in our life. Marshalls Agency specifically Carla Hutchinson made this change and move smooth and easy for me. I am very grateful for that. They were quick in my assessment, always replied prompt and politely to my questions and were super helpful at the end of my tenancy agreement. I highly recommend to anyone the Marshalls Agency.

By Agnes (Tenant)

Highly recommended, great service

"

My husband and I rented a property in Windsor with Marshalls for just over 4 years, and we found all of their staff to be professional, polite, and responsive. They were very prompt at resolving any issues that cropped up in our long let, and made property checks, boiler services etc. super easy to organise. When it came to leaving the property, they were very flexible with dates and the notice period, and more than fair in terms of the final inventory and deposit. Plus they recommended services in the local area, such as cleaners and chimney sweeps, who did an excellent job. We would highly recommend them. Thanks to the whole team for making our tenancy really easy, and always being friendly and communicative throughout, but a special mention must go to Carla for all of her help.

By Danielle P (Tenant)

Highly recommended

"

I was a tenant for about 3 years renting an small apartment in Windsor, the property was very well managed and the Steve landlord was fantastic, if there ever was a issue Marshalls were there to help, I highly recommend The staff are super friendly

By Ben (Tenant

The best place to rent in Windsor

"

I have been a client of Marshall’s (Windsor) since 2017 first as a tenant and later continued as a landlord. All the staff members especially Gary, Katya, Carla are absolutely wonderful.they are polite , professional and really understand the needs of their client.

By Dr SK (Landlord)

Brilliant service

"

The service I have received over the years with Marshalls and in particular Carla Hutchison has been excellent. I recommend them highly.

By brendan

Letting Service

"

We registered our property with Marshall’s who immediately prepared an accurate and clear floor plan. All communication was prompt and precise. We agreed a 2 year tenancy and all services have Ben professional and very clear. Thank you.

By Ann Perkins (Landlord)

Excellent professional Service

"

Marshalls was always the agent of choice as several close friends spoke highly of the personal, friendly service they received when renting out their properties. Our experience over the past two years as landlords has been reassuring, professional and no problem has been too small to discuss with the entire Marshalls team. They have undoubtedly earned and maintained their reputation as the agent to trust in Windsor.

By Sue S (Landlord) 14/12/2017

Excellent Property Managers

"

We rented with Marshalls for almost two years and cannot fault their level of professionalism and the quality of service provided. They have been an absolute pleasure to deal with and we would not hesitate to recommend them to anyone looking to rent a property in the Windsor area. The property we rented was maintained to a high standard and any queries we had regarding maintenance or similar were always dealt with in a timely manner. Marshalls are a local company which acts with integrity. A personal thank you to Carla for her help during our tenancy period, she was always on hand to answer questions and process paperwork in a timely manner. Our dealings with Marshalls have been extremely positive from start to finish and wish the company every success for the future.

By June 17 (Tenant)

An absolute pleasure to deal with

"

During my 8 and 1/2 years as a tenant with Marshalls , Gary, Carla and the team have been nothing but efficient, patient and very helpful to me. Pleasant, stress-free service in a perfect location in Windsor. So far the nicest property services estate agents to date. Just don't change.

By GF

Thank you Marshalls

"

I cannot fault the management of my property by Marshalls. Gary really takes a genuine interest in the property and getting anything fixed is just a quick phone call away. He is supported by an equally impressive team. A pleasure to deal with. Well done!

By Mark T

I cannot fault the management of my property

"

Marshalls look after my flat wonderfully, extremely efficient and things are sorted without me really having to do much. They also go that extra mile by sorting out any stray post which arrives at my flat which shouldn't! Very friendly girls who work there, always helpful and fun to chat with, all in all couldn't fault them.

By Stephen L (Landlord)

Very friendly girls who work there

"

Very responsive to any issues or problems. I had a blockage once and they fixed it the same morning! Very pleased.

by Tauseef M

Very responsive maintenance department

"

I have been renting a maisonette where Justine has been superb in organising and dealing with contracts and various queries that I have had. Skye has been excellent in responding promptly to my emails. I highly recommend Marshalls.

By Allix D

I highly recommend Marshalls

"

Testimonials
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